Description
Uptime Guarantee: 99.9% per month (excluding third-party outages)
Support Response Times: Clear table for critical, high, medium, low issues
Update Schedule: Weekly plugin/theme updates, monthly performance/security checks
Backup Policy: Daily backups retained for 30 days
Security Measures: Firewall, malware scanning, SSL if available
Exclusions: Third-party hosting failures, client errors, or non-managed plugins
Client Obligations: Timely content approval, access to hosting/DNS
Communication Channel: Email (or other) as primary method
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